Frequently Asked Questions
How Do I Place An Order?
It's simple! Just click on an item that you want to purchase, and click "Add to Cart."
Payment and Shipping
We currently accept credit card payment only. Payments are to be made in USD.
Once your order has been placed, you will receive a confirmation email, followed by another email once your item has shipped. If you do not receive a confirmation email within 24 hours of your purchase, please contact us.
How Long Will it Take For My Order to Ship?
Most of my items are made to order. The amount of time needed to create each item varies. Check the item's page for more details on each piece's production timeline, but it typically takes 2-3 business days to complete and then 1-2 days to ship. Total of 3-5 business days from the time of ordering.
Baltic Amber Teething Necklaces
Please measure your child's neck before making a purchase. I recommend placing a string around your child's neck and cutting it to a comfortable length that is not too tight but not too long (you don't want your child to be able to put the necklace in their mouth while they are wearing it). Measure the string and you will have your length! If you are interested in half sizes (i.e. 12 1/2"), please contact me directly.
If a bead cracks or your necklace breaks at any point within the first six months after your purchase, please mail it back to me and I will fix it free of charge. If your necklace breaks after the six month period then I will still restring it for you for a small fee.
Returns & Exchanges
I will happily accept returns and exchanges. If you are unsatisfied with your item, please contact me within 14 days of delivery. You will need to ship your item back within 21 days of delivery.
I will only accept returns and exchanges in unworn, undamaged condition.
The Following Cannot Be Returned or Exchanged
-- Custom orders
-- Sale items